Refund, Returns & Exchange Policy

At Safety Life SEC, your satisfaction matters to us. The return period below applies to new, unused products that meet the stated conditions. Used products and imported open-box products are subject to the special terms highlighted in red.

Return Period

• You may return new, unused products within 14 days of receiving your order, subject to the conditions above.
• The return period starts from the delivery date recorded by the shipping carrier.

Return Conditions

• The product must be in its original condition, unused and unopened (if applicable).
• All accessories, attachments, and original packaging must be included.
• A purchase receipt or order confirmation number must be provided.
• The product must not show any signs of use, damage, or scratches.

How to Submit a Return Request

1. Contact us via email at info@safetylifesec.com or through our "Contact Us" page, providing your order number and reason for return.
2. Our team will review your request and respond within 24-48 hours with return instructions.
3. Ship the product to the specified address via a reliable carrier with a tracking number.
4. Once we receive the product and verify its condition, we will process your request.

Refund Process

• Refunds are processed within 7-10 business days to the original payment method.
• Original shipping costs are non-refundable, unless the return is due to a product defect or our error.
• Return shipping costs are borne by the customer, except for defective products.

Exchanges

If you wish to exchange a product for a different item or the same product in a different size/color, please indicate this when submitting your return request, and we will prioritize it accordingly.

Non-Returnable Items

• Custom-made or personalized products.
• Products that have been used or installed.
• Products damaged due to misuse or negligence.
• Products received more than 14 days ago.

Important notice for used or imported open-box products: Because these products differ in condition and nature from new, factory-sealed items, they are not eligible for return or refund simply because the customer has changed their mind or no longer wants the item, provided the product condition was disclosed at purchase. For your peace of mind, these products are covered for the warranty period stated on the purchase invoice for each product. If a genuine manufacturing defect occurs during the warranty period, contact us so we can assess the issue and arrange a refund, repair, or replacement, depending on the circumstances and stock availability. This replacement does not cover misuse, accidental damage, or faults caused by external factors. Please contact us with your order number and a description of the issue so we can guide you through the next steps.

Defective or Damaged Products

If you receive a defective product or one damaged during shipping, please contact us within 48 hours of receipt with clear photos of the product and packaging. We will resolve the issue according to the product type and warranty terms. A refund, repair, or replacement may be arranged for used or imported open-box products with a confirmed manufacturing defect covered by the warranty stated on the purchase invoice, depending on the circumstances and stock availability.

Last Updated: July 2026